Sarah Fisher is the Office Manager of SERVPRO of Matteson-Homewood and has been part of our family since 2009. She is certified in the Corporate Drybook Program and Water Removal. Her production experience enhances her job performance in auditing workloads for timetables and required documentation. She leads her staff by example in customer relations and just as easily communicates with all franchise personnel. Sarah helps with budgeting and is well-versed in implementing our full array of software to maximize our efficiency and results. Sarah enjoys fishing (why not with a name like "Fisher"), cookouts, and camping with her boys and dogs.
Errine Ferrias is the Human Resources Manager at SERVPRO of Matteson-Homewood. She is responsible for the franchise to follow the laws of the land and keep in compliance with all aspects of labor laws. Errine is instrumental in recruiting and hiring new personnel. She is delighted to work in such a caring and friendly work environment where the office staff and the production crews go the extra mile to help our customers in their time of need. Errine is a new mother and spends time with her family as she still keeps trying to win her Fantasy Football League.
Eric Gill focuses on customer satisfaction with his communication skills. As a Crew Leader, he is also certified in mold remediation as an Applied Microbial Remediation Technician (AMRT) and as a Water Damage Restoration Technician (WRT.) Eric's hobbies include garage saling, flea market searching, and naturally spending time with his family.
Justin Jackson is SERVPRO's go to guy for carpet cleaning (CCT) for residential and commercial jobs. He also is certified as an AMRT--Applied Microbial Remediation Technician--and can restore a structure to a safe and sanitary condition. Justin has a daughter and a very special dog that he devotes a lot of time to even as they watch movies. He claims his hobby is eating great food. Please, Justin, don't spill any food on the carpet!
Dawn Palmer is a part of the Construction Crew and the Painting Manager at our SERVPRO of Matteson-Homewood office. She also helps with storm, fire, and disaster mitigation and does an outstanding job as the on-site Quality Inspector. She has a great deal of experience in painting and is an excellent asset the team. Besides having a great work ethic, Dawn also brings a woman's touch and eye for detail that is unique. She has been with SERVPRO since 2012 and was one of the first employees at our office to head off our division of rebuilds. When not in the office, Dawn enjoys playing computer bowling, pinball, cooking, and spending time with coworkers and friends. She also loves helping other with painting projects.
Adam Goodman has been the Production Manager at SERVPRO of Matteson-Homewood since June 2012. His responsibilities at SERVPRO include making sure that the day to day operations are running smoothly, instructing our crew members of what jobs they will be doing that day, and going to customers’ homes or businesses to do estimates. Adam is certified in our Drybook Program and Water Mitigation. Since Adam has started working at SERVPRO, he has been a valued member of our storm team. During his free time, Adam's hobbies include playing adult softball and coaching youth sports.
Since 2014, Bill Wilczynski has been the Sales and Marketing Representative at SERVPRO of Matteson-Homewood. He currently resides in Ashkum, Illinois but hails from Chicago. In the Commercial Insurance in the Property and Casualty arena, Bill has over 30 years of experience. Prior to working at SERVPRO, he used his knowledge underwriting major corporations for Insurance Carriers domiciled in North America and Lloyds of London. Also, he was a Surplus Lines Broker on complex Fortune 1000 Companies for Willis, Marsh, and AON. Bill's extensive knowledge of risk management is an important resource for our clients. Graduating from Universidade de Santiago de Compostela, Espana, and Quincy University, he majored in Roman History and Linguistics.
Shelbie Collett is our SERVPRO of Matteson-Homewood Administrative Assistant. She is a local product who loves to help her fellow workers. She is very keen on customer service with excellent phone and email skills and does a precise job of scheduling the workloads on a daily basis. Being strong with numbers helps her to keep all aspects of production smooth flowing from accounting to petty cash. Shelbie is a published poet and still finds time to go boating on the river with the people that mean the most of her. And she is a huge car enthusiast.
Traci Gill is one of our SERVPRO of Matteson-Homewood Production Managers. She has been certified in Fire & Smoke Damage Restoration, Water Damage Restoration and Mold Remediation. With her corporate ETCP, Employee Training Certification Program, she is a leader in developing our technicians and offering the best possible service to our customers. She is gratified to see happy customers back in their homes. Traci enjoys DIY projects and singing when she is outside of work.
At SERVPRO of Matteson-Homewood Mike Randolph is the Operations Manager with over nine years of experience. Mike is IICRC certified in Microbial Remediation, Water Damage Restoration, Fire and Smoke Damage Restoration. He also has certification in Painting, Lead Safety for Renovation, and Repair. When he is not working, Mike enjoys being with friends and family, barbecuing, and playing golf. He was born in the San Francisco Bay Area. Also, in his thirty-eight years, he has lived in eight states.
Rob Friend is SERVPRO of Matteson-Homewood's flooring manager. Rob has an extensive background in flooring sales of installation which includes over 20 years in the field. He has been with our company since 2009. For water, fire or mold damage, we can help.
Ryan Zhe has been working for SERVPRO of Matteson-Homewood for four months. His favorite part about working for our company is that no two jobs are ever the same. He comes to work every day, dealing with a new situation and helping different people. When Ryan isn't in the office, he plays video games.