Recent Posts

Don’t let sewer water coming up, get you down

7/1/2020 (Permalink)

Technicians cleaning a floor in a basement Sewer damage is no problem for Team Nichols!

When sewer water backs up in your home, the damage can be extensive.  Sewer water often has a very foul smell and can be quite dirty with fecal matter.  The experts at SERVPRO of Matteson-Homewood are well trained for situations such as this.  Our 24/7/365 call center will quickly dispatch your call to a team of technicians ready to serve you.  Technicians will walk you through the process of determining what belongings will need to be cleaned and sanitized as well as what belongings can not be saved due to the loss. 
The mitigation process can take several days however during that time you are likely to see many of our green machines working to deodorize your home.  Typically in a sewer loss type job, drywall will be flood cut and some flooring may need to be removed, this is done to fully remove all biohazard waste from your home.  Additionally, our technicians will use an anti-microbial solution to be sure that your home is clean.  
One of the most important steps in the mitigation process for a job like this is time.  It is essential that homeowners call our office as soon as they become aware of any type of water loss.  

For more information or to set up service in your home call us today!

SERVPRO of Matteson-Homewood 798-747-9925

Certified: SERVPRO Cleaned – a defensive cleaning program Category: Cleaning

5/13/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

As you take a drive up and down Lincoln Highway Matteson, Kedzie in Country Club Hills, Vollmer in Olympia Fields, Governors Highway in Richton Park or Route 1 / Dixie Highway in Homewood there are many businesses that are currently using SERVPRO services.  Currently SERVPRO technicians are servicing the following zip codes: 60461, 60443, 60478, 60429, 60430, 60422, 60466, and 60471.  The three franchises of SERVPRO Team Nichols are SERVPRO of Kankakee County, SERVPRO of Chicago Heights/Crete/Beecher and SERVPRO of Matteson-Homewood are fully trained, certified, and insured to handle any disaster including pandemic disinfecting.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Matteson-Homewood today at  708-747-9925 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.


5/11/2020 (Permalink)

SERVPRO technician in full PPE with the words “Here to Help” Before opening your business, call SERVPRO of Matteson-Homewood for more information on our COVID-19 response.


As businesses are preparing to reopen, it is important to correctly clean and disinfecting.  The type of needed disinfecting is a higher level than your day to day cleaning.  Disinfecting is vital to protect your employees and clients.  Though businesses are reopening, the threat of COVID-19 is still present and in order to reduce the risk of further spread is to take steps to disinfect your buildings.  No building is to small or too large for these services.  The experts at SERVPRO of Matteson-Homewood are trained to handle disasters.  Out Large Loss team specializes in disasters such as the Coronavirus Pandemic.   Our technicians are trained in Biohazard cleanup, Blood-born pathogen and virus trained, and IICRC certified.  Additionally, our technicians are fully trained in proper use of personal protective equipment (PPE).

What our reopening cleaning includes

SERVPRO reopening cleaning and disinfecting includes a wide range of services dependent on your business needs.  These services all include the use of EPA registered, Hospital Grade disinfectants approved for use in COVID-19 in both electric static fogging and spray and wiping.  Carpet cleaning, and floor cleaning may be required or suggested as well, depending on the facility.  Disinfecting of all touchable areas in your building will include but not be limited to: walls, doors, door handles, light switches, windows, tables, table tops, chairs, sinks, cabinets, filing cabinets, computer key boards and mouse, phones, printers, lunch rooms, bathroom stalls and machinery.  Our technicians follow all OSHA regulations, as well as guidance from the CDC.

What businesses we can help

SERVPRO technicians are capable of helping many different types of businesses with our services.  We can effectively disinfect offices, salons, and small stores as well as large manufacturing facilities, warehouses, restaurants, and schools.  All businesses in the state of Illinois have at least these things in common:  employees and being effected by COVID-19.

Preventative Vs. Reactive

Preventative disinfecting is a service made for businesses that have not experienced a positive or suspected COVID-19.  Preventive cleaning still disinfects all touchable surfaces to treat any possible viruses that may be in your facility.  Reactive cleaning on the other handle is just that, a disinfectant service after a suspected or confirmed case of COVID-19.  This disinfecting is a higher level of disinfecting, requiring the use of several types of services.  It is vital that if your business needs a reactive disinfectant cleaning to call us as soon as possible in order to correctly create a plan to reduce further contamination as well as spread of the virus.

What our fogging allows us to do

By using the electrostatic fogging technology, SERVPRO technicians can cover an area is a short period of time.  This process allows for the use liquid disinfectant in a non damaging manner to paper or fabrics.  The fogging turns the liquid disinfectant into a fine mist that lands on all surfaces and then dissipates after a specific dry time.  Because this fine mist allows technicians to disinfect areas faster, this service can be more cost effective then using a pump sprayer technique.  While some areas of your building may require the use of a pump sprayer, where ever possible, our technicians will use fogging to efficiency service our clients.

Towns that we service

SERVPRO of Matteson-Homewood services MattesonHomewoodOlympia Fields, And Country Club Hills.  We also service Hazel CrestFlossmoor, and Richton Park.

Prepare to Reopen Your Business After COVID-19 In Olympia Fields, Illinois By Having Disinfectant Cleaning

5/4/2020 (Permalink)


Is your business ready to reopen after COVID-19?

Many businesses in Olympia Fields and all over Illinois are preparing to reopen after being closed as part of the Stay at Home order put in place for the state of Illinois.  The order was put in place to help slow the spread and flatten the curve of the Coronavirus.  As an extreme measure to protect human lives, government officials made the decision to essentially closed the state to all non essential work or travel.  As the date nears to the reopening of the state, it important for businesses to prepare.  Employees and customers are going to want to know that businesses have been cleaned and sanitized.

Preventive and Proactive Cleaning and Disinfecting 

With many businesses still closed NOW is the time to do a thorough cleaning.  Your local SERVPRO of Matteson-Homewood can preform proactive and preventive cleaning and disinfecting.   Our technicians will create a plan for your business based on CDC and OSHA Guidelines and recommendations.  Theses recommendations include using a hospital grade EPA approved disinfectant with claims against viruses similar to SARS-CoV-2.

The CDC and OSHA recommends the disinfecting of all touchable surfaces such as counters, door knobs, light switches, tables, chairs, keyboards, telephones and much more.

SERVPRO of Matteson-Homewood is prepared to help your business

Armed with the knowledge, training, experience, and proper PPE and equipment our crews can help your business.  We will create the personalized plan based on your business to protect your employees and customers.  


Deep Cleaning and re opening businesses in Matteson Homewood IL

5/3/2020 (Permalink)

man wearing a mast in front of a large green semi trailer Wearing an N95 mask, Bobby Nichols shows our community a positive gesture

Recently the Cook County Health Department and other local officials have been in discussions on how best to re open Illinois businesses safely in response to the Covid19 pandemic. Locally, both the Village of Matteson located at 4900 Village Commons Matteson, IL 60443 and the Village of Homewood located at 2020 Chestnut Rd. Homewood IL, 60430 have been providing aid to local residents including handing our masks and food. For business owners they have directed us to look to both OSHA and the CDC for recommendations on re opening businesses. You can find great information for your business by visiting those websites. You can also give us a call at (78)747-9925. Our Main Street address makes getting information easy.

SERVPRO of Matteson-Homewood has been open during the Illinois shelter in place order because we are considered essential to the communities. We have been providing proactive and reactive cleaning and disinfecting for nursing homes, fire departments, police stations and other critical infrastructure partners in the area. Our trained technicians use hospital grade EPA registered disinfectants to provide safe and healthy work spaces for fellow essential workers. As residents look to reenter our local businesses, SERVPRO will be providing piece of mind by deep cleaning throughout the area. As a member of the Chicago Southland Chamber of Commerce we are partnered with some of the best companies in the area.

Timely Mitigation of Water Damage in Your Richton Park Home

5/1/2020 (Permalink)

Kitchen with water damage and the words “water damage?  We know what to do” Let the experts in water damage explain types of water damages that could occur in your Richton Park home.

Did You Know…

Water damages are categorized into three different types based on the SOURCE where the water loss came from?  Let SERVPRO of Matteson- Homewood explain!

Common sources of water losses are broken water pipes, defective appliances, natural disasters, and structural failures.  These losses can happen to ANY home or business owner and understanding the different types can help you as a homeowner or business owner.

Clean Water = Category One

Clean Water is treated water that does not contain any waste, and has not been used. Examples of clean water damages are broken pipes, overflowing sinks, and defective appliances. This type of damage presents few health risks to humans during removal.

Gray Water = Category Two

Gray Water is water that has been used and carries waste products, but does not contain human waste. Examples of Gray water damages are overflowing washing machines, toilet overflow with no solid matter. Generally this type of damage does present the hazard of spreading diseases but could cause sickness if exposed through touching or drinking.

Black Water = Category Three

Black Water is unsanitary water. Examples of Black Water are sewage backups, flood water.  This type of damage can contain disease-causing organisms as well as possible chemical contaminates.

The names of water types-clean, gray or black are not based on actual water color, but what it contains also, clean water becomes Gray water, and Gray water becomes Black water, the longer water sits.

TIMELY mitigation is KEY in preventing secondary damage to contents and structure. Secondary damage can be mold growth, warped flooring, carpet delimitation, musty odors, etc. WHAT DOES THIS MEAN? The faster water is removed the less damage that will occur. This will ultimately save the property owner and insurance company money and prevent costly repairs to the property.

SERVPRO of Matteson- Homewood’s goal is to RESTORE rather than replace a damaged structure or contents in order to save time and money for our customers.  However when REPLACEMENT is NEEDED, our in house construction crew can help.

For more information on water damage repairs, construction services, or any of our other services- CALL US at 708-747-9925.


4/29/2020 (Permalink)

Classroom with children and teach at the front of class Disinfecting schools in the fight against Covid-19/ Coronavirus.

What we know

Due to the 2020 COVID-19 Pandemic private and public schools have been forced to close to onsite learning.  The decision to closed schools was a hard one, however in the best interest of slowing the spread of this viral infection it was necessary.  In order for schools to prepare for the opening of the 2020-2021 school year, schools are scrambling to disinfect the buildings.    The Illinois State Board of Education has recently distributed the information for school districts to apply for FEMA Assistance due to the March 26, 2020 declaration of a major disaster for the state of Illinois by the President.

SERVPRO of Matteson - Homewood is and has been on the front lines of servicing schools for years.  Armed with EPA registered hospital grade disinfectants, airborne and blood born pathogen training our technicians are working hand in hand with schools to make sure they are ready to greet children in the coming school year.      Our local franchise has handled flu epidemics in the past at schools and will continue to service our local schools to best protect the children of our communities.

School Boards and Administers

If your school has not had a thorough disinfecting of your building by a professional biohazard remediation company call our offices today.  SERVPRO of Matteson - Homewood will work with an Environmental Hygenist if needed to create a customized plan for your school district.  This plan can be as little or as much as you need to ensure that your building are properly cleaned, while still following the guidelines set forth by the CDC.

Wet Floors Are No Fun

4/28/2020 (Permalink)

“Wet Floor” sign If you have water damage call our team today!

When water damage puts a damper in your day, call SERVPRO.  The water restoration experts at SERVPRO of Chicago Heights/Crete/Beecher are here for you.  From the beginning of the water damage process to the end our technicians will walk you through everything.

The first step of a water damage process is to call us.  Our friendly office staff will ask you a series of questions regarding the type of water damage and insurance information.  Once the water source has been stopped our crews will be happy to respond.  Typically a water damage requires extraction of standing water, removal of wet carpet, and flood cutting.    Depending on the type of water damage you have encountered, determines how much of your homes building materials that must be removed.  Heavily soiled water such and human waste water requires a high level of precaution to prevent future odor and bacterial issues.  
For more information on the water damage process please call our offices today at 798-747-9925  

Perfect Time to Practice a Fire Drill!

4/22/2020 (Permalink)

In these times of uncertainty and endless questions, it is important to focus on things that we can control.  One of those things is fire safety!  Being at home together with your family is a perfect time to practice a fire drill.  Remember the days when fire drills happened in school? Most of us loved them because it was a time to get out of our classrooms and get some fresh air! Well did you know that fire drills are not just for schools? They should be practiced by businesses and even with your families in case of an emergency happening! There is nothing better than being prepared ahead of an emergency. It is very important to the safety of everyone at home that you know more than one way to exit. An important thing to cover is a designated meeting spot.  This will be extremely important when first responders arrive because you will already know if anyone is still inside.  Here at SERVPRO of Matteson-Homewood, we suggest that you regularly perform a “fire drill” so that the plan is understood to each member of your family. If disaster should strike your home or business, know that SERVPRO of Matteson-Homewood is ready 24/7, 365. Call us at (708) 747-9925 to help walk with you through the cleanup and repairs if an emergency happens in your home!

Helping Businesses Respond to COVID-19

4/21/2020 (Permalink)

Two SERVPRO technicians disinfecting commercial space. C all our office to schedule your Covid-19 services TODAY 708-747-9925

Responsibilities of Businesses

As a business owner or manager it is your responsibility to ensure the safety and health of your employees.  In order to fight the Covid-19 pandemic, businesses are urged to take steps to prevent the spread.  Additionally, it is imperative to create a response plan, should your employees encounter an exposure in the workplace. 

How SERVPRO is helping businesses 

Local SERVPRO technicians are working 7 days a week to clean, disinfect, and sanitize businesses all over the area.  Our technicians can come in after hours to disinfect prior to the next shift or we can disinfect while you are part of the mandatory closure.  There are many different types of services that we are currently providing to both businesses and residents.


As a precaution, cleaning and disinfecting can be done.  This means that there had been no confirmed or suspected case in the building.  Technicians are trained in pathogen safety and maintain all CDC recommendations. The use of electrostatic fogging of EPA registered hospital grade disinfecting of touchable surfaces below 8 feet.

Suspected Exposure

When there is a suspected case of exposure in your building, a higher standard of disinfecting is recommended.  To mention, disinfecting and cleaning of the area 10 feet and below using a mixture of fogging and spray/wiping using hospital grade disinfectants.  

Confirmed Case

If the event that your business is exposed to a confirmed case, it is important to create a plan of action. Our team will create an appropriate plan for your business to protect all your employees. It is important to call our specialist immediately to begin the planning process if you experience a confirmation of Covid -19 in your business.